Privacy Policy for JOHN AZZI (www.johnazzi.au) Website

Effective Date: 18 November 2023

At JOHN AZZI, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when you visit our website or use our services. By accessing our website or using our services, you consent to the terms outlined in this Privacy Policy.

1. Information We Collect:

   a. Personal Information: We may collect personal information such as your name, email address, phone number, and shipping address when you create an account, place an order, or subscribe to our newsletter.

   b. Usage Information: We may collect non-personal information about your interaction with our website, including IP address, browser type, device information, and web pages visited.

2. Use of Information:

   a. Personal Information: We use your personal information to provide you with the products and services you request, process your orders, communicate with you, and send you relevant updates and promotions.

   b. Usage Information: We collect usage information to improve our website's functionality, enhance user experience, and analyze trends to better understand our customers' preferences.

3. Information Sharing:

   a. Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering our products and services, such as payment processors, shipping companies, and marketing agencies. These providers are obligated to maintain the confidentiality of your information.

   b. Legal Requirements: We may disclose your personal information if required by law or in response to a valid legal request.

4. Cookies and Tracking Technologies:

   We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website. You can manage your cookie preferences through your browser settings.

5. Data Security:

   We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

6. Third-Party Links:

   Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their respective privacy policies before providing any personal information.

7. Children's Privacy:

   Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us, and we will promptly remove the information.

8. Marketing Communications:

   By providing your contact information, you consent to receive marketing communications from JOHN AZZI. You can unsubscribe from these communications at any time by following the instructions provided in the emails or contacting us directly.

9. Changes to the Privacy Policy:

   We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective upon posting the revised policy on our website. We encourage you to review this Privacy Policy periodically.

10. Contact Us:

    If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the information provided on our website.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at enquiries@johnazzi.au

11. Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.

Right to Delete. You may have a right to request that we delete personal information we maintain about you.

Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.

Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.

Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

12. Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

13. International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognised transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.